4224 Northern Pike
Monroeville, PA 15146

412.373.4200

Specialty and 24-Hour Emergency Pet Care

Avets | Frequently Asked Questions

Frequently Asked Questions

Pet parents want the very best for their “fur children.” To ensure a quality level of care, we try to answer any questions you may have about Avets and pet care. To learn more about our specialty referral and emergency pet hospital, check out our most frequently asked questions.

1.) What is Avets?

Avets is a 24-hour specialty referral and emergency pet hospital. A trip to Avets is a lot like going to the hospital to see a specialist or visiting the emergency room. Our state of the art facility is an extension of primary veterinary care. For over 20 years, we have provided 24/7 365 days a year advanced care to your loving pets.

2.) What kind of pets does Avets care for?

While we specialize in dogs and cats, we open our doors to small animals, birds and exotics.

3.) Can I bring my pet to Avets for regular care?

Avets does not provide primary care such as vaccinations, neutering or preventative medicine. We partner with your regular family veterinarian to provide comprehensive health care for your pet.

4.) What are the benefits of choosing Avets?

We employ a team of exclusive, experienced and dedicated board certified specialists and staff clinicians. Avets will provide your pet with excellent and compassionate care while providing you with courteous customer service.

5.) How do I arrange to see an Avets Specialist?

Specialists are seen by appointment and a referral is needed to ensure comprehensive care is provided. You can ask your primary care veterinarian for a referral, or we can contact your veterinarian when you call us for an appointment.

6.) What is a referral hospital?

A referral hospital is an extension of a primary care veterinarian (i.e. regular veterinarian), where patients are "referred" to the hospital for services not typically available at the primary care veterinary clinic.

7.) What is a Specialist?

A Specialist is a veterinarian who has completed advanced training, including a three-year residency and board exams in a specific area of clinical practice. Only veterinarians that are Board Certified are recognized as specialists in their fields.

8.) Do I need an appointment?

Specialists are seen by referral appointments during regular clinical hours; however, an appointment is not needed for an urgent or emergent condition. Walk-ins are welcome, though a phone call is recommended to allow us to provide first aid advice prior to your arrival. Avets emergency veterinarians see patients by medical priority, followed by order of arrival, 24 hours daily.

9.) How do I know if my pet has an emergency?

You know your pet better than anyone, so if you notice changes in their behavior or believe they are sick or hurt, it is probably a good idea to seek emergency care.  Pets that are unresponsive, have difficulty breathing, have collapsed, are seizing or acting strangely, have been hit by a car, bitten by another animal, have ingested poisons, medications or objects, are vomiting, have severe diarrhea or have difficulty urinating should be evaluated as an emergency.

10.) Can I get help over the phone?

Feel free to call Avets anytime, day or night. We are happy to help you in any way possible; however, medical advice can rarely be given over the phone. We recommend that you bring your pet to Avets immediately in an obvious emergency. If the symptoms are subtle, you may consider bringing your pet to Avets for an evaluation first. Until your pet is examined by a veterinarian, it is best to play it safe.

If your pet ingested a medication or suspected toxin, we may be able to advise you of any appropriate action or refer you to the ASPCA’s Animal Poison Control Center, a nonprofit poison center specifically for pets. You can find them on the Web at www.aspca.org or call 1-888-426-4435. A $65 fee may be applied to your credit card upon consultation.

11.) Who cares for my pet in the hospital?

Avets employs a team approach to care for hospitalized pets 24/7/365.  This team consists of veterinary specialists, experienced emergency veterinarians, certified veterinary technicians and veterinary assistants.

12.) How do I get information about my hospitalized pet?

You may call for a status report on your pet at any time 24/7/365, and a veterinarian will call you with an update on your pet's condition at least once daily.

13.) Can I visit my pet?

Yes, anytime day or night, as long as it does not interfere with patient care.

14.) How much will my pet’s care cost?

For an emergency visit, there is a $139 emergency consultation/examination fee. Specialty appointments are $145, which is for the initial consultation with the veterinarian.  Diagnostics, treatments and medications have additional costs, with payment due at the time of service.

If your pet is admitted to the hospital, we’ll give you an estimate of the anticipated charges. A deposit is required for hospitalization. Payment in full is due when we discharge your pet; however, if charges significantly exceed the deposit, interim deposits are required.

15.) How can I pay for services?

We accept cash, MasterCard®, Visa®, Discover®, American Express® and debit cards, as well as CareCredit® and Citi® Health. Sorry, no checks.

Your Companion in Specialty Care

Specialty and 24-Hour Emergency Pet Care for Western Pennsylvania