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Can I get help over the phone?

January 22, 2018
Feel free to call Avets any time, day or night. We’re happy to help you in any way possible; but keep in mind that medical advice can rarely be given over the phone—we need to see your pet to make sure we understand the situation. We recommend that you bring your pet to Avets immediately in an obvious emergency. If the symptoms are subtle, you may consider bringing your pet to Avets for an evaluation first. Until your pet is examined by a veterinarian, it’s best to play it safe. When pet parents feel concerned, their instincts are often correct. If your pet ingested a medication or suspected toxin, we may be able to advise you of any appropriate action or refer you to the ASPCA’s Animal Poison Control Center, a nonprofit poison center specifically for pets. You can find them on the Web at www.aspca.org or call 1-888-426-4435. A $65 fee may be applied to your credit card upon consultation.