Upon arrival, please remain in your vehicle and call the hospital at 412-373-4200 to let us know you have arrived for your specialty appointment.
A technician will then come out to your vehicle to bring your pet into the hospital to assess their vital signs and for a physical examination by the doctor.
The doctor will then communicate with you by phone to review your pet’s health history, medical concerns, physical examination results, and discuss diagnostic and treatment recommendations.
A cost estimate will then be discussed for the recommended diagnostics and treatment. As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we’re happy to help you process your claims. We’ll further discuss cost estimates and payment options during your pet’s consultation.
Upon completion of your pet’s specialty visit, an itemized bill and “At Home” instructions will be emailed to you for your review. An employee will then contact you to answer any questions you may have, and to process payment.
When your pet is ready to go home, a team member will bring your pet and any medications out to your car for discharge.
A detailed final medical report will be emailed to your primary veterinarian. You will also receive an emailed copy of your pet’s medical report and your receipt.
PLEASE NOTE: If you have any questions or would like an update during your pet’s visit, please feel free to contact us anytime at (412) 373-4200.