Due to the increased demand for emergency and specialty veterinary care we have updated our client check-in system. Our new mobile/online check-in ensures that our most critical patients receive the care they need immediately.
After registering your pet, our team will review the information provided and determine if your pet should be seen. We may advise you to come in for further assessment by one of our team members. Based on your pet’s assessment and our current ER capacity, we may place you on our waitlist or we may need to recommend that you seek care at another veterinary facility.
Clients and pets who are waiting to be seen will be updated with a text once it’s their turn.
If your pet is presenting with a life-threatening condition, please enter the hospital immediately.
For all other emergency and specialty visits:
If your pet is experiencing any of these symptoms please come into the hospital immediately or call 412-373-4200.
Please text “9” to cancel your check-in spot or call the hospital and let us know so we can remove your pet from our waiting queue 412-373-4200.
Once you check in and complete the patient history, we will review the information provided to better understand your pet’s medical needs. Based on that review we may advise you to come in at this time to be further assessed by one of our team members. Because of the increased demand for veterinary care, we must see patients based on medical priority and then the order in which they check in. Based on your pet’s assessment and our current ER capacity, you may be seen, you may place you on our waitlist or we may need to ask you to seek care at another veterinary facility.
Wait times are nearly impossible to predict, as we have no way of knowing when critical cases will arrive. Your wait time may change at any time and may be affected by a change in the status of currently hospitalized patients or due to the arrival of additional critical cases. If your wait time should be extended, we will notify you via text.
If you opt-out of text messaging, the registration form link will be sent to your email for completion. We will notify you via phone call when it is time for you to head to the hospital.