Pet Owners

We’re committed to helping your pet’s illness while supporting you through the process.
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Client Registration Form

If your pet needs care, please complete a Client Registration Form ahead of your visit. Contact us if you have any questions.

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Emergencies

Emergency walk-ins are welcome 24/7/365—no appointment needed. Pets are seen by medical priority, followed by order of arrival.

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Pay Online

We’ve made it safe and easy for you to pay your bill online via PayPal. Click on on the PayPal link below. 

What to Expect

Whether you’re visiting us for an emergency situation or specialty appointment, we’ve got you covered with all of the information you need.

Our ER is open 24/7, no appointments necessary. Emergency patients are seen by medical priority followed by order of arrival. All emergency visits are prioritized utilizing the triage system. We thank you for your patience.

  • If your pet is presenting to Avets with a life-threatening condition, please enter the hospital immediately.
  • If your pet is presenting to Avets with a non-life-threatening emergency, please click here to check-in.

Curbside service will remain an option for any client who does not wish to enter the hospital.

  • Unstable pets will be brought into the hospital for immediate assessment by a doctor.
  • Depending on our capacity at the time of your visit, stable pets may be asked to stay with you in your vehicle until a doctor is available to examine them.
  • In situations where we are experiencing extended wait times, you may be given the opportunity to leave your pet with us.

Important: If you are waiting with your pet in your vehicle and there is a change in your pet’s condition while you are waiting please call the hospital and a technician will come out to assess your pet.

  • When a doctor becomes available, they will then review your pet’s health history, emergency concern, physical examination results, and discuss diagnostic and treatment recommendations.
  • An estimate will then be discussed for diagnostics and treatment. Please note, when surgery or hospitalization is elected for your pet, a deposit is required. As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we’re happy to help you process your claims. We’ll further discuss cost estimates and payment options during your pet’s consultation.
  • Upon completion of your pet’s emergency visit “At Home” instructions will be provided. An employee will then contact you to process payment and to answer any questions you may have.
  • When your pet is ready to go home, our team will ask you to enter the hospital for discharge.
  • A detailed final medical report will be emailed to your primary veterinarian. You will also receive an emailed copy of your pet’s medical report and your receipt.

A few things to keep in mind while you are waiting:

  • Not all patients arriving are seeing our emergency service. We are also seeing Internal Medicine and Surgical appointments between 8:00am and 6:00pm.
  • In alignment with latest CDC guidance, Avets no longer requires fully vaccinated clients or employees to wear face coverings inside of our hospital. Clients and employees who are not fully vaccinated are required to continue wearing face coverings in accordance with the active Pennsylvania Mask Mandate. Avets will continue our increased safety and cleaning measures, including social distancing in common waiting areas. If you would like our team members to wear a mask while interacting with you, simply let them know.

PLEASE NOTE: If you have any questions or would like an update during your pet’s visit, please feel free to contact us anytime at (412) 373-4200.

  • Upon arrival, please enter the hospital or call 412-373-4200 to proceed with a curbside visit.
  • At the end of your pet’s specialty visit, an itemized bill and “At Home” instructions will be emailed to you for your review. An employee will then contact you to answer any questions you may have and to process payment.
  • When your pet is ready to go home, a team member will bring your pet and any medications out to your car for discharge.
  • A detailed final medical report will be emailed to your primary veterinarian. You will also receive an emailed copy of your pet’s medical report and your receipt.

PLEASE NOTE: If you have any questions or would like an update during your pet’s visit, please feel free to contact us anytime at (412) 373-4200.

Pet Owner FAQ’s 

Avets is a 24-hour specialty referral and emergency pet hospital. A trip to Avets is a lot like going to the hospital to see a specialist or visiting the emergency room. Our state-of-the-art facility is an extension of your primary veterinary care. For over 20 years, we’ve provided advanced care to your beloved pets 24/7, 365 days a year.

We do not provide services that are available at your primary care veterinarian, including wellness visits, preventative care, spay/neuter surgeries, vaccinations, etc. 

Feel free to call Avets any time, day or night. We’re happy to help you in any way possible, but keep in mind that medical advice can rarely be given over the phone—we need to see your pet to make sure we understand the situation. 

We recommend that you bring your pet to Avets immediately in an obvious emergency. If the symptoms are subtle, you may consider bringing your pet to Avets for an evaluation first. Until your pet is examined by a veterinarian, it’s best to play it safe. When pet parents feel concerned, their instincts are often correct. 

If your pet ingested a medication or suspected toxin, we may be able to advise you of any appropriate action or refer you to the ASPCA’s Animal Poison Control Center, a nonprofit poison center specifically for pets. You can find them on the Web at www.aspca.org or call 1-888-426-4435. A $65 fee may be applied to your credit card upon consultation. 

We specialize in treating dogs and cats.

Specialists are seen by referral appointments during regular office hours.  

Appointments are not needed for emergencies. Emergency walk-ins are welcome, though we recommend a phone call before your arrival to discuss any warranted pre-hospital care. Avets emergency veterinarians see patients by medical priority, followed by order of arrival, 24/7/365. 

Specialists are seen by appointment, and a referral is needed to ensure that comprehensive care is provided. You can ask your primary care veterinarian for a referral, or we’re happy to contact your veterinarian when you call us for an appointment. 

You may call for a status report on your pet 24 hours a day.

You know your pet better than anyone, so if you notice changes in their behavior or believe they are sick or hurt, it is probably a good idea to seek emergency care. 

Pet emergencies include (but are not limited to): 

  • Pet won’t respond to you 
  • Has difficulty breathing 
  • Collapsed or can’t stand 
  • Seizing or acting strangely 
  • Hit by a car 
  • Bitten by another animal 
  • Ingested poisons, medications, or objects 
  • Vomiting 
  • Severe diarrhea 
  • Difficulty urinating 

For an emergency visit, there is a $156 emergency consultation/examination fee. Specialty appointments are $162, which is for the initial consultation with the veterinarian. Diagnostics, treatments and medications have additional costs, with payment due at the time of service. 

If your pet is admitted to the hospital, we’ll give you an estimate of the anticipated charges. A deposit is required for hospitalization. Payment in full is due when we discharge your pet; however, if charges significantly exceed the deposit, interim deposits are required. 

For your convenience, we accept cash, all major credit cards including Visa, MasterCard, Discover, and American Express. We also offer financing options through CareCredit, and we accept pet insurance. 

As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we’re happy to help you process your claims. 

 We’ll further discuss cost estimates and payment options during your pet’s consultation.

We employ a team of experienced and dedicated board-certified specialists and staff clinicians. Avets will provide your pet with excellent, compassionate care while providing you with friendly customer service.

A referral hospital is an extension of a primary care veterinarian (i.e. regular veterinarian), where patients are “referred” to the hospital for services not typically available at the primary care veterinary clinic. 

A specialist is a veterinarian who has completed advanced training, including a three-year residency and board exams in a specific area of clinical practice. Only veterinarians who are board-certified are recognized as specialists in their fields. 


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