Appointments &
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Pet Owners

We collaborate with your primary care veterinarian to offer your pet the best care available.


Due to COVID-19, we’ve made it safe and easy for you to pay your bill online via PayPal. Click on the PayPal link below.

By paying for the estimate online, customer accepts the estimate and agrees to pay balance due upon discharge.

For Emergencies

Emergency walk-ins are welcome 24/7/365—no appointment needed. Pets are seen by medical priority, followed by order of arrival.

Make an appointment

Please ask your primary care veterinarian for a referral to visit one of our specialists during regular clinical hours, or call Avets to speak to our Referral Services Coordinator.


Frequently Asked Questions

To learn more about our specialty referral and emergency pet hospital, check out our most frequently asked questions.

We do not provide services that are available at your primary care veterinarian.

Feel free to call Avets any time, day or night. We’re happy to help you in any way possible; but keep in mind that medical advice can rarely be given over the phone—we need to see your pet to make sure we understand the situation.

We recommend that you bring your pet to Avets immediately in an obvious emergency. If the symptoms are subtle, you may consider bringing your pet to Avets for an evaluation first. Until your pet is examined by a veterinarian, it’s best to play it safe. When pet parents feel concerned, their instincts are often correct.

If your pet ingested a medication or suspected toxin, we may be able to advise you of any appropriate action or refer you to the ASPCA’s Animal Poison Control Center, a nonprofit poison center specifically for pets. You can find them on the Web at or call 1-888-426-4435. A $65 fee may be applied to your credit card upon consultation.

Yes, any time day or night, provided your visit doesn’t interfere with patient care.

Specialists are seen by referral appointments during regular clinical hours; however, an appointment is not needed for an urgent or emergent condition. Walk-ins are welcome, though we recommend a phone call prior to your arrival discuss any warranted pre-hospital care. Avets emergency veterinarians see patients by medical priority, followed by order of arrival, 24 hours daily.

Specialists are seen by appointment, and a referral is needed to ensure comprehensive care is provided. You can ask your primary care veterinarian for a referral, or we’re happy to contact your veterinarian when you call us for an appointment.

You may call for a status report on your pet 24 hours a day, and a veterinarian will call you with an update on your pet's condition at least once daily.

You know your pet better than anyone, so if you notice changes in their behavior or believe they are sick or hurt, it is probably a good idea to seek emergency care.

Emergency situations include:

  • Pet won’t respond to you
  • Has difficulty breathing
  • Collapsed or can’t stand
  • Seizing or acting strangely
  • Hit by a car
  • Bitten by another animal
  • Ingested poisons, medications or objects
  • Vomiting
  • Severe diarrhea
  • Difficulty urinating

For an emergency visit, there is a $156 emergency consultation/examination fee. Specialty appointments are $162, which is for the initial consultation with the veterinarian. Diagnostics, treatments and medications have additional costs, with payment due at the time of service.

If your pet is admitted to the hospital, we’ll give you an estimate of the anticipated charges. A deposit is required for hospitalization. Payment in full is due when we discharge your pet; however, if charges significantly exceed the deposit, interim deposits are required.

For your convenience, we accept cash, all major credit cards including Visa, MasterCard, Discover, and American Express. We also offer financing options through CareCredit, and we accept pet insurance.
As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we're happy to help you process your claims.
We'll further discuss cost estimates and payment options during your pet's consultation.

We employ a team of exclusive, experienced and dedicated board-certified specialists and staff clinicians. Avets will provide your pet with excellent and compassionate care while providing you with friendly customer service.

A referral hospital is an extension of a primary care veterinarian (i.e. regular veterinarian), where patients are "referred" to the hospital for services not typically available at the primary care veterinary clinic.

A specialist is a veterinarian who has completed advanced training, including a three-year residency and board exams in a specific area of clinical practice. Only veterinarians who are board-certified are recognized as specialists in their fields.

Avets is a 24-hour specialty referral and emergency pet hospital. A trip to Avets is a lot like going to the hospital to see a specialist or visiting the emergency room. Our state-of-the-art facility is an extension of your primary veterinary care. For over 20 years, we’ve provided advanced care to your beloved pets 24/7, 365 days a year.

We specialize in treating dogs and cats.

Avets employs a team approach to care for hospitalized pets 24/7/365. This team consists of veterinary specialists, experienced emergency veterinarians, specialized veterinary technicians, certified veterinary technicians and veterinary assistants.