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COVID-19 Updates

At Avets, the health and well-being of your pet, family, and our team remain our top priority. In accordance with CDC recommendations to practice social distancing, Avets is taking steps to slow virus spread and protect the health of our families and yours. Clients are not permitted inside the hospital at this time. If you have any questions, please call 412-373-4200. 

 

The following temporary changes are effective at our hospital until further notice:

 

Emergency Visits

  • If you have an emergency, please call the hospital when you arrive (412-373-4200). A team member will meet you in the parking lot. To minimize person-to-person contact and contact with the inside of your vehicle, we ask that you hand-off your pet to our employee in a designated meeting spot. A team member will call to let you know that we’re coming outside to bring your pet into the hospital. Please be ready outside of your vehicle with your pet at our designated meeting spot.
  • All Avets team members and all visitors on the premises are required to wear masks completely covering their nose and mouth. This is required even in our parking lot, as our team will need to be in close contact with you while they are bringing your pet into the hospital.
  • Your pet will be taken into the hospital for assessment. Once a doctor has assessed your pet, we will communicate with you by phone to make diagnostic and treatment recommendations and to collect payments. When your pet is ready to go home, a team member will bring your pet and any medications out to your car for discharge.
  • To facilitate our check-in process, we have added numbered parking signs at our hospital. When you arrive at Avets for an emergency or specialty visit, please call us at 412-373-4200 and tell the team what spot number you are parked in. This way, our team can quickly identify your vehicle and meet you and your pet.
  • If you believe your pet has an emergency, please call ahead before coming. We may be able to help you determine if emergency care is necessary or if your pet can wait to be seen by your primary care veterinarian.

 

Specialty Visits

  • For established patients with upcoming rechecks, a team member will be in contact with you before your scheduled appointment.
  • For new clients seeking specialty referral, please be aware that patients with chronic or stable conditions or those seeking elective procedures may be asked to delay their appointment until a later date.
  • If you are a veterinarian referring a case for specialty or intensive care, please call the hospital to speak directly to the corresponding specialist so that we can work together to prioritize urgent cases.

 

In addition to the rigid cleaning and disinfecting protocols already in place, we have increased the frequency of our disinfecting practices. Employees who feel ill are instructed to stay home and contact their doctor. We require all employees to wear masks during their shifts at the hospital. Additionally, per this order, we require all clients visiting the hospital to wear masks while on premises. This includes clients in our parking lot who are interacting with our team members.

We know that emergencies happen and that having an ill or injured pet is stressful. Caring for our critically ill pets is an essential service and we have no plans to stop providing emergency care. Please bear with us as some of the temporary changes made in response to COVID-19 may have impacts on efficiency and will be a departure from what those of you who have been here before are used to. We appreciate your patience!

We thank you for your patience as we work with the most up to date recommendations from local government and the CDC. This is an evolving public health issue and we must all be flexible and work together during this time of uncertainty.

For more information about What To Expect During Your Pet’s Visit, Please Click Here.

If you have any questions, please call 412-373-4200. 

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