What to Expect

Our top priority is the health and well-being of your pet, family, and our staff.

Specialty Visits

  • Upon arrival, please remain in your vehicle and call the hospital at 412-373-4200 to let us know you have arrived for your specialty appointment. 
  • A technician will then come out to your vehicle to bring your pet into the hospital to assess their vital signs and for a physical examination by the doctor. 
  • The doctor will then communicate with you by phone to review your pet’s health history, medical concerns, physical examination results, and discuss diagnostic and treatment recommendations. 
  • A cost estimate will then be discussed for the recommended diagnostics and treatment. As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we’re happy to help you process your claims. We’ll further discuss cost estimates and payment options during your pet’s consultation. 
  • Upon completion of your pet’s specialty visit, an itemized bill and “At Home” instructions will be emailed to you for your review. An employee will then contact you to answer any questions you may have, and to process payment. 
  • When your pet is ready to go home, a team member will bring your pet and any medications out to your car for discharge. 
  • A detailed final medical report will be emailed to your primary veterinarian. You will also receive an emailed copy of your pet’s medical report and your receipt.

PLEASE NOTE: If you have any questions or would like an update during your pet’s visit, please feel free to contact us anytime at (412) 373-4200.

Emergency Visits 

Our ER is open 24/7, no appointments necessary. Emergency patients are seen by medical priority followed by order of arrival. All emergency visits are prioritized utilizing the triage system. We thank you for your patience. 

  • Please call the hospital at (412) 373-4200 before or when you arrive and remain in your vehicle. A staff member will meet you in the parking lot to assess the stability of your pet. 
  • Unstable pets will be brought into the hospital for immediate assessment by a doctor. 
  • Stable pets may be asked to stay with you in your vehicle until a doctor is available to examine them. 
  • In situations where we are experiencing an extended wait times you may be given the opportunity to leave your pet with us. 
  • If there is a change your pet’s condition while you are waiting, please call the hospital and a technician will come out to assess your pet. 
  • Once your pet is brought into the hospital, a veterinary technician will communicate with you by phone to discuss your pet’s emergency concern and health history. 
  • When a doctor becomes available, they will then communicate with you by phone to review your pet’s health history, emergency concern, physical examination results, and discuss diagnostic and treatment recommendations. 
  • An estimate will then be discussed for diagnostics and treatment. Please note, when surgery or hospitalization is elected for your pet, a deposit is required. As an emergency and specialty hospital, we don’t see our patients on a routine basis (like you would a primary care facility). For this reason, we require all payments to be rendered at the time of service, even when the pet is insured. Typically, pet insurance requires that you pay for services at the time you receive them and then submit a claim for reimbursement. If you have questions about pet insurance, we’re happy to help you process your claims. We’ll further discuss cost estimates and payment options during your pet’s consultation. 
  • Upon completion of your pet’s emergency visit “At Home” instructions will be emailed to you for your review. An employee will then contact you to process payment and to answer any questions you may have. 
  • When your pet is ready to go home, a team member will bring your pet and any medications out to your car for discharge. 
  • A detailed final medical report will be emailed to your primary veterinarian. You will also receive an emailed copy of your pet’s medical report and your receipt. 

A few things to keep in mind while you are waiting: 

  • Not all patients arriving are seeing our emergency service. We are also seeing Internal Medicine and Surgical appointments during the hours of 8:00am and 6:00pm. 
  • With our new COVID processes in place we are experiencing extended wait times. To make your wait time more comfortable, most clients are given the option to leave the premises. We sincerely thank you for your patience and understanding. 

PLEASE NOTE: If you have any questions or would like an update during your pet’s visit, please feel free to contact us anytime at (412) 373-4200.